Contact Us

As a regulated provider operating via yabbyy.com, yabbycasino is committed to ensuring that all users in Australia and other permitted regions have access to transparent, secure, and compliant communication channels. This section details comprehensive contact options, support obligations, and legal protections pursuant to applicable Australian and international online gambling standards.

Available Contact Methods (System 1 - Factual Overview, LoT Structured)

• Email Support (Primary Contact): For general enquiries and technical support, please use [email protected]. This is the main contact listed for all Australian clients and is managed by qualified support staff.
• General Information Email: For non-urgent requests or corporate information, reach out to [email protected].
• Online Contact Form: Users may submit enquiries via the official yabbycasino contact form, which requires your email address and a brief description of your request to enable accurate and timely handling.
• Live Chat: For faster assistance, the live chat feature at yabbyy.com is available 24/7, connecting you directly with trained support professionals.
• Direct Phone: Currently, direct phone support is not available; however, your requests via email or live chat receive the highest priority.

Contact Form (System 1 - Procedural & Accessibility Statement)

Legal & Regulatory Disclosures (System 2 - LoT Observational, AU-Adapted)

1. Complaints & Dispute Resolution:
   • All customer assistance, including complaints regarding services or transactions on yabbyy.com, should be submitted first via the contact methods specified above.
   • yabbycasino support undertakes to acknowledge all valid queries within one business day and to provide a substantive response or resolution within 14 days wherever feasible as required by fair trading principles and online gambling standards.
   • In the unlikely event that a dispute remains unresolved, users may request further escalation, in line with our internal complaints policy compliant with Australian Consumer Law. If further action is needed, users are advised they may contact the relevant external dispute resolution bodies or regulatory authorities governing yabbycasino's operations, noting that yabbycasino currently operates under an international remote gambling licence (Curacao or The State of Anjouan - regulatory clarification pending, licence valid through 2025).
2. Responsible Gambling Support:
   • Our support staff are trained to provide guidance on self-exclusion, deposit limits, and access to independent counselling resources as mandated under Australian responsible gambling guidelines.
   • If you require assistance relating to responsible gambling, indicate this clearly in your enquiry or contact [email protected].
3. Data Protection & Privacy (AU Compliance):
   • All information provided via yabbyy.com contact methods is processed in accordance with the Privacy Act 1988 (Cth) and allied Australian privacy regulations.
   • Personal data supplied via forms, chat, or email is solely used for support, identification, or regulatory purposes, with access limited to authorised support representatives.

FAQs & Additional Corporate Details (System 2 - LoT Expansion)

• Mailing and Legal Addresses: Effective as of 2025, specific physical or legal office addresses are not published for yabbycasino operations through yabbyy.com. Regulatory or governmental correspondence may be directed to support channels, with onward escalation handled by the parent company, Anden Online N.V., per user request and applicable jurisdictional protocol.
• Corporate Governance and Registration: yabbycasino is operated by Anden Online N.V.; as of the latest regulatory filings, licensing is held via Curacao and/or The State of Anjouan, valid through 2025. Users may request documentary verification via the support email, subject to identification and regulatory requirements.
• Press & Investor Relations: At present, media or investor contacts are processed through [email protected], and are reviewed by the appropriate corporate representatives.

Jurisdictional & Brand Use Disclosure (Legal, LoT-Reflect)

• Brand Limitation: All references to yabbycasino within this page apply exclusively to operations and services provided through yabbyy.com. No other domains or brands are represented or covered herein.
• Regional Restriction: yabbycasino services provided via yabbyy.com are presented here in accordance with the laws of Australia. Users are responsible for ensuring they are permitted to access online gambling services under state or federal law within their respective jurisdiction.
• Licensing Authority (as of 2025): yabbycasino operates internationally under a remote gambling licence issued by Curacao and/or The State of Anjouan (regulatory clarification pending). Full confirmation of governing body, registration, and operational protocols is available upon request.

Regional Compliance Note: This contact information is structured in accordance with the Australian Communications and Media Authority (ACMA) requirements and compliance standards established under the Interactive Gambling Act 2001 (Cth) as amended through 2025, as well as relevant state-based consumer protections.

For all questions regarding data handling, legal compliance, and corporate policies, please contact [email protected]. This page, content, and contact structure were last reviewed and updated for full compliance effective 2025.