Responsible Gaming

Responsible gaming is the practice of engaging with gambling entertainment in a conscious and controlled manner, emphasising personal responsibility, informed choice, and awareness of both the excitement and potential risks involved. At yabbycasino, provided via yabbyy.com, our goal is to support Australian players with educational resources, practical tools, and ongoing help to ensure gambling remains a safe leisure activity. Our support department is committed to assisting players in maintaining a healthy gaming balance and to acting promptly in cases where additional help is required.

Risk Awareness

OBSERVE: Gambling can lead to psychological and financial harm if not approached responsibly. The Australian regulatory framework and industry best practices require casino operators to provide clear information regarding potential signs of gambling addiction and to support player self-assessment.

EXPAND: Signs of risky gambling behaviour may include, but are not limited to:

Playing more often or for longer periods than intended
Thinking about gambling when away from the casino platform
Chasing losses with increased wagers
Borrowing money to gamble or neglecting personal/financial responsibilities
Experiencing irritability or distress when attempting to reduce gaming

Players should regularly assess their own gaming patterns. Consider the following self-assessment questions:

Do you gamble for longer than you plan or spend more than you can afford?
Have you tried to cut back on gambling but been unsuccessful?
Do you feel restless, anxious, or irritable when unable to gamble?
Have you ever lied about your gambling behaviour to friends or family?
Has gambling caused you to neglect work, education, or personal relationships?

If you answer 'yes' to several of these questions, you may be at risk and are encouraged to seek support through the resources listed below.

REFLECT: Early identification and honest self-reflection empower players to maintain control and seek assistance if needed. This section meets AU regulatory disclosure requirements and reinforces personal responsibility.

Limits & Tools

OBSERVE: Australian legal standards require operators to provide effective tools enabling players to set financial and time-based limits on their gambling activities. yabbycasino, operating under yabbyy.com, offers the following mechanisms in your player account:

Deposit Limits

Setting Limits: Navigate to the 'Responsible Gaming' or 'Account Settings' section after logging into your yabbycasino account. Select 'Deposit Limits' and choose your preferred period: daily, weekly, or monthly.
Customisation: Enter the maximum deposit amount you wish to allow for each selected period. For example, you may set a weekly deposit limit at AUD 500.
Confirmation: Once entered, you must confirm your choice. Reducing the limit takes effect immediately; increasing it is subject to a mandatory 24-hour cooling-off period in accordance with AU compliance practices.

Time Limits & Breaks

Session Timers: Activate in-game notifications or 'session reminders' within your account settings. Define the maximum length of each gaming session (e.g., 60 minutes). You will be notified when this limit is reached.
Time-Out (24-72 hours): Initiate a voluntary break ('Time-Out') at any moment. This option is found under 'Responsible Gaming' in your profile and allows you to temporarily suspend gameplay and account activity for 24-72 hours. Once confirmed, access is blocked for the specified period, with no reversals during the chosen timeframe.

REFLECT: These tools are vital for players to manage their gaming activity proactively, ensuring compliance with AU law while promoting a healthy and balanced gambling experience.

Self-Exclusion

OBSERVE: Self-exclusion, a legislated safeguard in Australia, allows individuals to limit or completely restrict their access to casino accounts for their own protection. yabbycasino via yabbyy.com ensures that all self-exclusion functionality meets regional obligations and best practice.

Accessing Self-Exclusion: After logging into your account, go to the 'Responsible Gaming' or 'Profile Settings' menu. Click the 'Self-Exclusion' section.
Selecting Exclusion Period: Choose the duration of exclusion from the available options (minimum: 6 months; maximum: permanent/lifetime), in accordance with AU compliance requirements.
Confirming Exclusion: Review all consequences, mark your selected period, and submit confirmation. Once submitted, this decision cannot be undone until the selected period expires or, for permanent exclusions, indefinitely without operator override.
Immediate Effects: Account access is blocked, and all gameplay suspended. Pending withdrawals may be processed according to yabbycasino's player funds protection policy; contact [email protected] for refund eligibility and terms under current AU regulations.
Support Contact: For help with the self-exclusion process or for further advice about your rights, contact the Responsible Gaming Department at [email protected].

Consequences: During the exclusion period:

You cannot access your account or gambling services.
Marketing communications are suspended in accordance with AU privacy laws.
Payouts of remaining balances are subject to verification and refund policy.

REFLECT: Self-exclusion is an essential right and legal obligation under AU law, providing a vital circuit breaker for at-risk individuals. yabbycasino consistently complies with Australian requirements on exclusion, data protection, and player rights.

Support Resources

OBSERVE: Industry and AU-specific guidelines mandate that casinos offer clear, accessible support options for players and their families experiencing gambling-related harm.

GAMCARE - UK-based, supporting Australians online: gamcare.org.uk
Provides free information, practical tools, live chat, and treatment referral for problem gambling. Accessible internationally.
Gamblers Anonymous Australia - gaaustralia.org.au
Peer-led support meetings, self-help resources, and a national helpline for those seeking to address compulsive gambling.
National Gambling Helpline (AU) - 1800 858 858
24/7 confidential advice, multilingual counselling, and referral for all Australians affected by problem gambling; online at gamblinghelponline.org.au
Family & Friends Support (AU): Gambling Help Online - Support Someone
Specialist advice for those supporting a friend or family member with gambling concerns.
European Support: eurogager.eu
Cross-border European help for individuals facing gambling issues internationally.

REFLECT: These independent organisations offer practical, confidential support tailored to both individuals and their support networks. yabbycasino is committed to facilitating access to these critical resources in compliance with applicable AU and international standards.

Help for Family

OBSERVE: Australian law recognises the impact of gambling harm on families and requires that support mechanisms and advice be provided to affected persons. It is important to approach the issue with empathy and a practical plan.

Approaching the Conversation: Express concern in a non-judgmental way, state observed changes in behaviour, and offer specific examples without blame.
Encouraging Support: Gently suggest professional help, offer to accompany the individual to support groups or counsellors, and share reputable resources like Gambling Help Online.
Family Resources: Participate in family support forums (e.g., Gambling Help Online Forums), join peer chats, or seek confidential advice on national hotlines.
Next Steps: If necessary, contact a mental health professional or addiction psychotherapist. In urgent situations, call the National Gambling Helpline: 1800 858 858 for advice and triage.

REFLECT: Involving family in early intervention improves recovery outcomes. yabbycasino encourages family engagement and complies with all AU directives on harm minimisation and third-party support.

Operator's Commitment

OBSERVE: Under Australian and international guidelines, gambling operators are required to pro-actively monitor for indicators of risk and to intervene where appropriate.

Player Behaviour Analysis: yabbycasino conducts ongoing monitoring of gameplay patterns, bet sizes, deposit frequency, and win/loss dynamics to identify signs of risky behaviour in accordance with AU regulations and industry standards.
Automated and Manual Risk Checks: Our systems generate alerts for excessive deposits, prolonged play sessions, or unsuccessful limit change requests, triggering review by the responsible gaming team.
Warning Messages and Intervention: If risk patterns are detected, players may receive on-site pop-up warnings, e-mail notifications, or direct contact from our support department. Communications will reference self-protection options (limits, breaks, self-exclusion) and available help resources.
Support Contact Condition: The operator may initiate contact if there is evidence of out-of-character or high-risk behaviour, in accordance with AU privacy and consumer protection statutes. All such actions are confidential and subject to data protection regulations.

REFLECT: yabbycasino maintains a comprehensive risk management framework designed to balance player autonomy with legal obligations. This ensures full compliance with AU oversight and the ongoing protection of player welfare.

Updates

OBSERVE: Transparency standards and AU law require that players are adequately informed about material changes to responsible gaming procedures or operator policy.

Notification Methods: Any changes to responsible gaming tools, legal terms, or support resources will be communicated via:

E-mail to registered players (if provided)
Banner notifications within the yabbycasino client and on the yabbyy.com responsible gaming page

Latest Update: This responsible gaming information was last updated on 1 June 2025.

REFLECT: All amendments are made in full compliance with AU regulatory timelines and transparency requirements; players are advised to review this page regularly for updates.

Contact & Feedback

OBSERVE: To support players and comply with legal requirements, yabbycasino offers accessible direct channels for responsible gaming enquiries and feedback exclusively via yabbyy.com:

Responsible Gaming Department E-mail: [email protected]
General Enquiries: [email protected]
Feedback & Support Requests: Use the subject line 'Responsible Gaming' and provide as much detail as possible in your e-mail for prompt assistance.

At this time, telephone support is not specified. For urgent advice or to initiate self-exclusion, please use the e-mail contacts above.

REFLECT: These contacts are compliant with current AU legal requirements. Privacy and confidentiality are strictly maintained in accordance with yabbycasino's data handling policy. All responsible gaming feedback is reviewed by designated professionals for appropriate action or referral.